Join the team at LOLA

Creative Director — New York, NY

Role Summary:

LOLA is looking for a highly intuitive and thoughtful Creative Director with exceptional storytelling skills to bring LOLA’s brand narrative to the next level, creating an internal agency that spans design, digital, product, editorial, video, and more. This person will create immersive, end-to-end brand experiences across multiple customer touchpoints, working cross-functionally across the business to understand, conceptualize, engage, and expand our community. You are someone who cares deeply about the work you do with a curiosity to push boundaries within an already dynamic and authentic brand. As our first in-house creative hire, you have an enormous opportunity to implement creative processes from scratch and build your own amazing team in-house as well as develop an arsenal of talented freelancers.

What you'll do:

  • Create engaging work on traditional and non-traditional channels focused on engaging, educating, and acquiring a diverse audience of customers through projects ranging from brand/campaigns to digital content and other initiatives requiring creative input
  • Build and manage LOLA’s creative team and resources with both in-house and external support; in other words, you own everything copy, photography, production, and creative operations
  • Advocate for designers, their processes, and proposed solutions, and within a world of resource constraints, promote scrappiness and high decision velocity
  • Play a leadership role in guiding strategic creative decisions and gain buy-in from stakeholders on proposed creative solutions, partnering with key stakeholders, specifically marketing, digital product, and physical product, to ensure creative work is addressing LOLA’s strategic goals
  • Ensure that LOLA’s established look-and-feel and voice is successfully implemented across projects, helping to maintain consistency across all channels while driving evolution of visual systems as we continue to grow into new markets, partnerships, etc.
  • Be the internal and external advocate for the LOLA brand (voice, tone, design, etc)

Who you are:

  • 4+ years full-time, professional design experience, preferably with print and brand development background, proficient in Illustrator, Photoshop, InDesign
  • A strong portfolio demonstrating a passion and ability to lead creative initiatives across a wide range of platforms (TV, web, print, OOH). You’ve led projects through full strategic and creative development: research, strategy (why and how), naming, copywriting, and content development
  • A nuanced understanding of the LOLA brand, voice, and mission
  • Exceptional type and design skills a must
  • Strong project management and organization skills, with an extreme, almost exasperating level of attention to detail
  • Comfortable working autonomously and collaboratively
  • Ability to thrive in a fast-paced startup environment, with a love of technology equal to art/copy
  • Eager to take on new challenges, implement new approaches and ideas, grow, test, and learn
  • Demonstrated experience of building and developing teams with clear goals and impact
  • 10+ years experience working either in-house or at an agency

Interested? Email jobs@mylola.com with the title of the role in the subject line.

B2B Manager - New York, NY

Role Summary:

LOLA is looking for a B2B Manager to lead the business-to-business program at LOLA, including driving new sales, overseeing client management, and building strategic partnerships. In this role, you’ll report to the Senior Manager of Customer Strategy & Operations, and be responsible for B2B marketing, sales, implementation, and results. This role is both creative and analytical, and requires a versatile thinker who has the ability (and desire) to balance strategy with execution. We’re looking for a high-impact team player who is excited to work across functions, and interact with clients, vendors, and senior leaders to implement a B2B growth strategy.

What you'll do:

Sales

  • Manage all stages of the sales process from identification of key opportunities, to research, qualify, and closure
  • Develop strategic relationships by identifying potential partners and leveraging the broader LOLA network for introductions
  • Track progress against all KPIs, including close rate, time to close, orders, and revenue
  • Recommend sales processes and lead implementation to lay the team’s sales and pipeline management infrastructure for long-term success
  • Become an expert in our products and their value proposition in the industry
  • Build and maintain sales collateral with input from Marketing team

Client success

  • Act as relationship manager for all current and future B2B partnerships
  • Generate ongoing sales of existing customers via renewals, location expansion, and adoption of our full product suite
  • Own and manage the wholesales@mylola.com account, answering all client inquiries
  • Ensure a best-in-class customer experience for our partners

Operational excellence

  • Partner with Tech team to maintain and optimize the wholesale website
  • Collaborate with the Product Quality Lead to ensure highest satisfaction of LOLA products
  • Work closely with the Marketing and Product Development teams to develop comprehensive communication strategies to maximize partner engagement and drive satisfaction
  • Obtain and allocate the best resources to achieve strategic and operational goals

Who you are:

  • Bachelor's degree with at least 3+ years experience in a B2B marketing or sales role
  • Proven track record of developing, executing, and scaling high impact, multi-channel go-to-market efforts for B2B solutions
  • Experience partnering cross-functionally to drive successful outcomes and hit KPIs
  • Ability to work autonomously, acting as an entrepreneur within a business and focusing on key outcomes amidst competing priorities
  • High-energy and action oriented with a demonstrated history of getting things done
  • A world class communicator (both written and verbal)
  • Start up experience preferred

Interested? Email jobs@mylola.com with the title of the role in the subject line.

Customer Experience Associate — New York, NY

Role Summary:

LOLA is looking for empathetic problem solvers to help us provide best-in-class customer service and advocate for our community. As a full-time member of our Customer Experience team, you’ll be responsible for answering daily customer inquiries via email, phone, and live chat. You’ll also collaborate cross-functionally with the LOLA team to proactively anticipate and meet our customers’ needs. We’re looking for someone who has a passion for customer service and is excited to support LOLA’s continued growth!

What you'll do:

Provide exemplary customer service:

  • Deliver best-in-class customer service with empathy, timeliness, and transparency
  • Be a trusted advisor to our community, helping women make informed decisions about how to care for their bodies
  • Embody the LOLA brand in tone and voice in every customer interaction
  • Creatively find customer-first solutions to every problem, going above and beyond to create immense customer excitement and loyalty
  • Build relationships with our customers in both digital and physical format, including ‘surprise and delight’ initiatives to delight our customers

Deliver customer insights:

  • Coordinate with the full Customer team to identify trends in real-time and proactively implement solutions
  • Become an expert in LOLA’s customers and help share insights with the broader LOLA team, including operations, marketing, product development, and tech
  • Take on specific high-impact and cross-functional projects, as scoped with your manager

Who you are:

Experience:

  • You have a Bachelor’s degree from a top-tier university
  • You have experience in customer service or working directly with customers
  • Start-up experience a plus

Skills:

  • A highly empathetic and effective communicator who understands the customer’s perspective and can adapt communication accordingly
  • You have excellent interpersonal and communication skills, and are comfortable talking about any health or wellness topic
  • You are solution oriented, know how to read people, and can think creatively to achieve win-win outcomes
  • You have a ‘no task is too small’ attitude, a top-notch work ethic, and are full of energy, grit, and sincerity
  • You have a strong interest in ecommerce and support LOLA’s mission to be a lifelong brand for women’s reproductive health and wellness
  • You love customers and are passionate about delivering exceptional customer service to the LOLA community

Application Process:

Please keep in mind this interview process is catered to the candidate and typically includes multiple in-person interviews and one written exercise.

Interested? Email jobs@mylola.com  with a copy of your resume and a short answer to the following question: “Tell us about one time you went above and beyond to help a team member, client, or customer.” (Fewer than 100 words)

Director of Content — New York, NY

Role Summary:

Reporting to the VP of Brand, the Director of Content is responsible for developing a multi-channel content strategy that cements LOLA as a thought-leader and conversation-driver in reproductive health. You will develop clear, approachable content that tackles new and existing topics in creative and unexpected ways. You’ll help shape LOLA’s voice and unique perspective, ensuring that our editorial, social, advertising, and product content provides essential information with the expertise and understanding people expect from LOLA. You’ll oversee our editorial and social channels and collaborate closely with our Growth, Product, and Customer teams.

What you'll do:

  • Create and continuously evolve LOLA’s editorial and social strategy that supports and extends marketing initiatives across channels and audiences, operating an “always-on” approach to content development and distribution.
  • Together with VP Growth, ensure content is optimized for SEO and user experience on owned channels, including digital (web/email/mobile/video) and physical (point of purchase, print, and in-person).
  • Collaborate on paid campaign content and planning to achieve acquisition, retention and revenue goals of the business.
  • Measure, track, and optimize performance ensuring we are consistently achieving and exceeding key brand and growth KPIs.
  • Cultivate LOLA’s brand voice, tone, perspective, and copy across channels and contexts. Develop verbal and topical brand guidelines and socialize these guidelines with entire LOLA team to ensure they’re implemented correctly. Drive evolution of guidelines when appropriate.
  • Together with marketing leadership, identify message priorities and develop integrated content campaigns that are differentiated, drive engagement, and support LOLA’s thought leadership in reproductive health.
  • Work with Physical Product team to ensure content on physical product is on-brand, consistent, and optimized.
  • Oversee content and copy operations, including:
    • Develop scalable processes to manage content requests in a fast-paced environment with a nimble team.
    • Assign and supervise projects internally and externally, including copywriters, freelancers, and agencies. Know when to bring a resource in-house and over time, build an internal team to achieve content and brand goals.
    • Set and consistently improve standards, systems, and best practices for content creation, distribution, maintenance, content retrieval and content repurposing.

Who you are:

You have...

  • 10+ years experience as a leader in multi-channel content strategy, experienced in working with both established and emerging B2C brands. Startup experience a plus.
  • A varied mix of experience in relevant roles and industries, including content marketing (paid and organic), PR/communications, and copywriting.
  • Fluency in content marketing tools and platforms, including: CMS; social media management/listening; data and business intelligence; Adobe Creative Suite.
  • Proven expertise at both long-form content creation and real-time, reactive content creation and distribution strategies and tactics. You’re just as adept at editing as you are authoring content yourself.
  • Exceptional organizational and project management skills, overseeing multiple campaigns and workstreams simultaneously. You’re equally comfortable delegating or owning tasks, no matter how big or small.

You...

  • Thrive in an entrepreneurial environment. You seek efficiencies and improvements while maintaining first-rate and consistently fresh creative.
  • Are an inspired and inspiring leader, with experience building teams from the ground up and guiding both individuals and entire teams toward success.
  • Balance strategy with compelling creative, and can clearly articulate the business goal behind each to stakeholders at every level.

Interested? Email jobs@mylola.com with the title of the role in the subject line.

Acquisition Manager — New York, NY

Role Summary:

LOLA is looking for an Acquisition Manager to join the Growth team and manage all ad buying on Google, Facebook, and other advertising platforms. You’ll be joining a highly dynamic and fast-growing team to scale our budget and grow our subscription customer base. We’re looking for a creative and analytical performance marketer who is eager to find new ways to introduce our various organic feminine products to the market.

What you'll do:

  • Plan, execute and optimize paid campaigns on various paid channels, including SEM, Paid Social, Display, etc.
  • Analyze and report on marketing KPIs (ROI, CPA, CVR, etc) and track performance to goals on a daily, weekly & monthly basis, with ad hoc reporting on a as needed basis
  • Evaluate data from digital advertising & analytics platforms such as, but not limited to Google AdWords, Facebook, Looker, Google Analytics, and translate data into actionable learnings & optimizations
  • Regularly develop new creative and copy to keep digital assets fresh and relevant, by proactively meeting and brainstorming with internal and third-party design teams
  • Partner with the Web Product/Development Team to implement code changes, tracking etc.
  • Partner with other teams (e.g., finance, consumer insights + product, brand, social, design) to understand and achieve cross-departmental goals
  • Constantly generate ideas and hypotheses to initiate and carry out experiments and iterative tests
  • Facilitate A/B or multivariate testings to improve conversion rates/ROI
  • Work with finance/payables to ensure budget(s) are aligned and invoices properly accrued
  • Consistently explore new opportunities for innovation and testing via emerging tech, new vendors, platforms, and proactively deliver recommendations to management and the broader team.

Who you are:

    BA/BS degree
  • 4-5 years of digital marketing experience
  • Hands-on experience in online acquisition, specially via paid media (SEM, Social, Video, Display, etc)
  • Creative thinker with an eye for design
  • Subscription experience a plus
  • The ability to juggle multiple projects with ease and to prioritize effectively
  • Proficiency with Powerpoint and Excel including pivot tables
  • Strong attention to detail & exceptional analytical skills
  • Are a quick learner, a self-starter, able to work independently, and are willing to go above & beyond to achieve challenging business goals
  • Strong desire to grow career within the digital marketing field
  • Excellent verbal, written, and interpersonal skills required

Interested? Email jobs@mylola.com with the title of the role in the subject line.

Finance Analyst — New York, NY

Role Summary:

LOLA is looking for a Financial Analyst to support critical pieces of our reporting infrastructure, including internal and external reporting, accounting, financial planning and analysis, cash monitoring and budgeting, and modeling strategic scenarios regarding LOLA’s resources and investments. This person will work closely with business leaders to provide data-driven decision support across all functions of the company.

What you'll do:

  • Manage demand and financial forecasts, including ownership of operating models
  • Coordinate with accounting team on month, quarter and year-end close processes to ensure accurate and timely delivery of financial reports
  • Track business performance against operating plans and prepare variance analyses for management and other key stakeholders
  • Assist with the annual budgeting process and business investment strategy Establish and maintain strong business partnerships and cross-functional relationships to provide
  • decision support. Provide recommendations and actionable insights based on past and expected future performance
  • Support management in corporate development activities, including debt and equity raises
  • Initiate continual process improvement efforts that enhance timeliness and accuracy of financial results
  • Perform ad-hoc reporting and analysis as needed, including evaluation of key business initiatives

Who you are:

  • 2+ years work experience in FP&A, investment banking or consulting
  • Mastery of Microsoft Excel with the ability to create robust, scalable, and flexible financial models
  • Extremely organized, excellent verbal and written communication skills, and a natural self-starter
  • Ability to execute on both tactical detail and the big picture
  • Familiarity with ERP or cloud-based tools for financial planning is a plus
  • Solid track record of successful team collaboration with ability to own and drive projects
  • Entrepreneurial spirit that thrives in a demanding, fast-paced environment with the ability to roll up your sleeves and get any job - no matter how big or small - done
  • Phenomenal sense of humor, must love talking tampons

Interested? Email jobs@mylola.com with the title of the role in the subject line.

Director, Consumer Insights & Analytics — New York, NY

Role Summary:

LOLA is looking for a Director of Consumer Insights and Analytics (CI&A) to build, manage, socialize, and refine an Insights program that can be utilized by the entire LOLA team to make data-driven, consumer-first decisions.

As a part of LOLA's leadership team, you will build out an Insights team and the capabilities for the broad LOLA organization to draw insights and inspiration from. You will collaboratively work with key stakeholders to set and continuously prioritize the LOLA consumer learning agenda and inspire all functions within LOLA to think consumer first. You will be responsible for soliciting input from key stakeholders, collaborating with them to determine project specs, owning research plan workflows and timelines, deploying the CI&A budget, and executing rapidly to generate actionable recommendations that integrate consumer insights with data analytics into one source of truth required for key strategic decisions.

You are a passionate researcher, creative marketer, collaborator, and strategic problem-solver ready for the opportunity to build a CI&A pillar from scratch at a growing organization!

What you'll do:

  • Create and own the learning agenda: Identify core opportunities across the business where CI&A will have meaningful impact to achieve our key KPI’s and strategic goals, and own the manifestation of these learnings into actions:
    • Lead the design and execution of primary and secondary research by collaborating with key stakeholders across the business to continually address why consumers/customers/shoppers act, feel, and behave the way they do
    • Drive communication and execution of insights across the business, including brand marketing, growth marketing, physical product, web product, consistently measuring the success as recommendations are utilized in-market
    • Conduct post-purchase product satisfaction, overall experience, and non-purchaser barrier busting customer/shopper research. Present recommendations rooted in learnings to drive continuous improvement for marketing, physical product, digital product, operations, and CX
  • Regularly talk to and interact with consumers -- both current LOLA customers as well as prospective customers in categories of interest -- to agilely test and confirm hypotheses that can drive consumer-first decisions across the business
  • Measure brand health (brand awareness, sentiment, and equity) among our current customer base and general population target audience, identifying new opportunities for marketing and digital/physical product to increase brand health metrics in the short and long-term
  • Build out a scalable internal CI&A platform that can be utilized by LOLA employees at all levels to make data-driven, consumer-first decisions
  • Become an expert on new players, consumer trends, and the competitive landscape to solidify LOLA’s strategic positioning in existing LOLA categories and identify LOLA’s ability to win in new categories and new sales channels
  • Identify unmet needs to consistently illuminate white space opportunity

Who you are:

  • At least 10 years of Consumer Insights or Market Research experience; in-house/agency CPG insights experience is preferred.
  • Mastery of qualitative and quantitative research techniques, including a deep knowledge of various research methodologies, survey design, discussion guide development, participant recruitment, deployment, analysis, and presentation.
  • Demonstrated ability to turn insights into recommendations that drive operational actions that deliver business results.
  • Ability to be scrappy and resourceful, driving aggressively in any/every way possible to obtain the insights and deliver the output that the company needs to make customer-first business decisions is a must.
  • Proficient in Excel, Word and PowerPoint, Qualtrics, Survey Gizmo or other internal research tools needed to integrate consumer feedback throughout the concept development phases - from early ideation to concept refinement, and a good sense for concept qualification/validation.
  • Exceptional ability to collaborate and influence across all levels and functions. Experience managing agency partners is a plus.
  • Experience building and developing teams that can be specialized / leveraged across various functions with a broad and varied set of insights needs.
  • Ability to represent the voice of the consumer in all interactions.
  • An eagerness to learn and tackle any issue that may arise. You thrive in ambiguity!
  • High eQ, “get-it” factor.

Interested? Email jobs@mylola.com with the title of the role in the subject line.

Copywriter — New York, NY

Role Summary:

As a member of our brand marketing team, the Copywriter collaborates cross-functionally with designers and marketers to tell the story of LOLA across channels and audiences. Together you’ll find creative and engaging ways to communicate what sets LOLA apart and spark conversation around reproductive health in the trusted and straightforward voice that people have come to expect from LOLA.

What you'll do:

  • Author long- and short-form content for print and digital, from editorial and social copy to marketing and educational materials
  • Translate LOLA’s brand voice seamlessly across audiences and contexts, ensuring we always convey the appropriate message in a relatable way
  • Work independently and as part of a creative team to cultivate and continuously refine our brand voice, communications, and creative output
  • Be the expert and advocate internally for LOLA’s voice and tone and work with teams across the organization to ensure all of our communications are consistently on brand
  • Partner with designers to develop narratives and creative executions for brand campaigns, product launches, and experiential activations.

Who you are:

You have:

  • 3+ years experience writing copy and content for a brand in the B2C space
  • Experience that spans creative, editorial, and sales – you’re equally comfortable writing captions for instagram, long-form articles, and campaign or product taglines
  • Worked independently and as part of a creative team, including with designers and producers, to develop first-rate creative in a fast-paced, evolving environment

You:

  • Are skilled at merging SEO best practices with compelling, differentiated editorial topics
  • Thrive in an entrepreneurial environment: you seek efficiencies and improvements and are excellent at prioritizing
  • Are an outstanding communicator on the page and in person. Your writing, grammar, and copyediting is impeccable.

Interested? Email jobs@mylola.com with the title of the role in the subject line.

Director, Consumer Insights & Analytics — New York, NY

Role Summary:

LOLA is looking for a Director of Consumer Insights and Analytics (CI&A) to build, manage, socialize, and refine an Insights program that can be utilized by the entire LOLA team to make data-driven, consumer-first decisions.

As a part of LOLA's leadership team, you will build out an Insights team and the capabilities for the broad LOLA organization to draw insights and inspiration from. You will collaboratively work with key stakeholders to set and continuously prioritize the LOLA consumer learning agenda and inspire all functions within LOLA to think consumer first. You will be responsible for soliciting input from key stakeholders, collaborating with them to determine project specs, owning research plan workflows and timelines, deploying the CI&A budget, and executing rapidly to generate actionable recommendations that integrate consumer insights with data analytics into one source of truth required for key strategic decisions.

You are a passionate researcher, creative marketer, collaborator, and strategic problem-solver ready for the opportunity to build a CI&A pillar from scratch at a growing organization!

What you'll do:

  • Create and own the learning agenda: Identify core opportunities across the business where CI&A will have meaningful impact to achieve our key KPI’s and strategic goals, and own the manifestation of these learnings into actions:
    • Lead the design and execution of primary and secondary research by collaborating with key stakeholders across the business to continually address why consumers/customers/shoppers act, feel, and behave the way they do
    • Drive communication and execution of insights across the business, including brand marketing, growth marketing, physical product, web product, consistently measuring the success as recommendations are utilized in-market
    • Conduct post-purchase product satisfaction, overall experience, and non-purchaser barrier busting customer/shopper research. Present recommendations rooted in learnings to drive continuous improvement for marketing, physical product, digital product, operations, and CX
  • Regularly talk to and interact with consumers -- both current LOLA customers as well as prospective customers in categories of interest -- to agilely test and confirm hypotheses that can drive consumer-first decisions across the business
  • Measure brand health (brand awareness, sentiment, and equity) among our current customer base and general population target audience, identifying new opportunities for marketing and digital/physical product to increase brand health metrics in the short and long-term
  • Build out a scalable internal CI&A platform that can be utilized by LOLA employees at all levels to make data-driven, consumer-first decisions
  • Become an expert on new players, consumer trends, and the competitive landscape to solidify LOLA’s strategic positioning in existing LOLA categories and identify LOLA’s ability to win in new categories and new sales channels
  • Identify unmet needs to consistently illuminate white space opportunity

Who you are:

  • At least 10 years of Consumer Insights or Market Research experience; in-house/agency CPG insights experience is preferred.
  • Mastery of qualitative and quantitative research techniques, including a deep knowledge of various research methodologies, survey design, discussion guide development, participant recruitment, deployment, analysis, and presentation.
  • Demonstrated ability to turn insights into recommendations that drive operational actions that deliver business results.
  • Ability to be scrappy and resourceful, driving aggressively in any/every way possible to obtain the insights and deliver the output that the company needs to make customer-first business decisions is a must.
  • Proficient in Excel, Word and PowerPoint, Qualtrics, Survey Gizmo or other internal research tools needed to integrate consumer feedback throughout the concept development phases - from early ideation to concept refinement, and a good sense for concept qualification/validation.
  • Exceptional ability to collaborate and influence across all levels and functions. Experience managing agency partners is a plus.
  • Experience building and developing teams that can be specialized / leveraged across various functions with a broad and varied set of insights needs.
  • Ability to represent the voice of the consumer in all interactions.
  • An eagerness to learn and tackle any issue that may arise. You thrive in ambiguity!
  • High eQ, “get-it” factor.

Interested? Email jobs@mylola.com with the title of the role in the subject line.

Affiliate Marketing Manager — New York, NY

Role Summary:

LOLA is looking for a Director of Consumer Insights and Analytics (CI&A) to build, manage, socialize, and refine an Insights program that can be utilized by the entire LOLA team to make data-driven, consumer-first decisions.

LOLA is looking for an experienced Affiliate Marketing Manager to help scale our affiliate program through creative thinking and a focus on proven affiliate strategies. This position will report to LOLA’s VP of Growth and will focus on growing the affiliate channel. Applicants must have specific knowledge and experience working in the affiliate marketing industry. Experience in subscription e-commerce is a plus.

What you'll do:

  • Identify and recruit new affiliates through various approaches including social networks, marketplace sites, etc.
  • Re-engage inactive affiliates and deepen relationship with existing affiliates
  • Negotiate and manage contracts and commission structures for affiliates
  • Maintain direct communication and recommend new campaigns for affiliates and provide performance feedback
  • Monitor affiliate activity, analyze performance, identify areas of improvement, and recommend ways to increase affiliate performance
  • Proactively monitor traffic sources to determine which affiliates should be prioritized and focused on
  • Present reports for relevant program metrics such as number of affiliate partners recruited, conversion rates, number of conversions generated per affiliate, etc.
  • Supply occasional creative juice and ideas related to affiliate marketing

Who you are:

  • Minimum of two years of experience in an affiliates role with a solid understanding of the affiliate industry
  • Knowledge of operating platforms such as HasOffers, Impact Radius, and Commission Junction
  • Exceptional verbal and written communication skills in one-on-one settings or in groups and teams
  • Good listening, observation and learning skills
  • Purpose and results-driven with an ability to accomplish tasks on deadlines
  • Demonstrated proficiency with numbers and data
  • Able to work collaboratively across teams
  • BA/BS Degree in Marketing or relevant field preferred

Interested? Email jobs@mylola.com with the title of the role in the subject line.

Product Manager (Technology)— New York, NY

Role Summary:

LOLA is looking for a product manager. This person will be familiar working in a fast paced, startup environment and capable of implementing best in class direct-to-consumer, e-commerce practices. You will use qualitative and quantitative data to articulate a product strategy and vision and communicate those across the organization. The Product Manager sets objectives, scope and performance goals for new initiatives and prioritizes appropriately to ensure that we focus on delivering innovative, high-impact work.

What you'll do:

  • Collaborate with cross functional teams and to scope and write requirements for new on-site features
  • Work closely with the development team regarding the vision and requirements.
  • Work closely with Head of Product and development partners to create 6-month and 12-month web product roadmaps.
  • Lead and manage weekly/bi-weekly agile-inspired development cycles.
  • Set measurable web product goals and report back on goals in a weekly cadence using data from Google Analytics.
  • Write acceptance criteria for new feature development and provide QA support to the development team.
  • Lead creation of AB testing plan with growth marketing team as a partner.
  • Collaborate with Product Development to lead on-site product launches.
  • Support all teams in providing web analytics data.
  • Promote use of new technologies and services across the company.
  • Define and analyze performance metrics that measure the success of product initiatives. Monitor data related to portfolio products. Synthesize qualitative and quantitative data to report on and identify opportunities for optimization.

Who you are:

  • 3+ years’ relevant experience
  • Experience delivering consumer-facing cross-platform digital experiences
  • Prior work at eCommerce company strongly preferred
  • Shopify and Recharge experience a plus

Interested? Email jobs@mylola.com with the title of the role in the subject line.

Part-time Customer Experience Associate — New York, NY

Commitment: 18 - 25 hours per week

Role Summary:

LOLA is looking for empathetic problem solvers to help us provide best-in-class customer service. As a member of our Customer Experience team, you’ll work remotely, visiting the LOLA office in Manhattan once per week. This role is a great opportunity to learn more about our brand while assisting our customers via email and live chat. We’re looking for someone who has a passion for customer service and is excited to support LOLA’s continued growth!

What you'll do:

Provide exemplary customer service:

  • Act as the voice of LOLA to customers and other external stakeholders
  • Deliver exceptional customer service in a timely manner via email and live chat, hitting key metrics on both speed and customer happiness
  • Master our internal order systems to efficiently and effectively manage customers’ subscriptions and grow customer relationships
  • Identify and execute opportunities to go above and beyond to delight our customers
  • Become an expert in LOLA’s customers and flag relevant technical, operational, or product issues as they arise

Who you are:

  • A highly empathetic and effective communicator who understands the customer’s perspective and can adapt communication accordingly
  • You are autonomous, self-managed and resourceful
  • You are detail oriented, knowing that every interaction you have represents the brand
  • You have a ‘no task is too small’ attitude, and are full of energy, grit, and sincerity
  • You have a strong interest in ecommerce and support LOLA’s mission to be a lifelong brand for women’s reproductive health and wellness
  • You love customers and are passionate about delivering exceptional customer service
  • Prior customer service experience is a plus

Logistics:

  • Able to work no fewer than 18 hours per week in 3 to 8 hour shifts
  • Bonus points if you’re available on weekends, evenings or early mornings

Interested? Email jobs@mylola.com with the title of the role in the subject line. Please include a copy of your resume and a short answer to the following question: “Tell us about one time you went above and beyond to help a team member, client, or customer.” (Fewer than 100 words)