Customize your subscription
Choose from a variety of period and sex products, and customize each order to suit your needs.
Set your delivery frequency
For each subscription product, you decide when to receive it (every 4 or 8 weeks). Standard shipping’s on us.
Add additional products
Choose from a selection of one-time purchase items anytime without disrupting your subscription.
Discreet and convenient
Deliveries arrive in discreet packaging right to your door. No more late night drug store runs.
Adjust or skip anytime
We’ll send you a reminder email two days before your next order processes to ensure you have time to adjust your product mix. Or, skip if you’re set for the month.
No subscription fees, no long-term commitments. We make it easy to skip or cancel directly online without penalties.
Build your subscription
- How does my LOLA subscription work?
- Easy! First, pick which product(s) you want. Then, choose the product assortment and how many boxes of each product you want delivered at once. Finally, decide how frequently you'd like to receive your order — either every 4 or 8 weeks. Enter your shipping and billing information, and voila! A better month awaits you.
- Can I change the products I subscribe to?
Absolutely! You can add and remove products as needed, as well as change your assortment and quantity of boxes in your subscription. Remember to make any changes before 12 AM EST on the day your subscription is set to renew.
We'll also send you a reminder email 2 days before your order is set to renew, so if you need to make any changes, you'll be reminded! If your order processes with any incorrect information, just email email@example.com and we'll get things sorted for you.
- How do I make changes to my subscription?
To make any changes to your subscription, log in to your account here and click "My Subscriptions" on the left-hand side. From there, you can change your assortment and quantity of boxes, as well as add and remove products as needed.
If you're having any trouble making changes to your subscription, just email firstname.lastname@example.org and we'll get things sorted for you.
- Will my subscription automatically renew?
Yes, when you order LOLA's subscription products, you'll automatically be signed up to receive recurring orders. Visit the "My Subscriptions" page on your account page where you can adjust, skip, or cancel your subscription anytime.
We'll also send you a reminder email 2 days before your order is set to renew, so if you need to make any changes, you'll be reminded!
- What is the frequency of a LOLA subscription? Can I change it?
With LOLA, your subscription can renew every 4 or 8 weeks. You can skip a shipment at any time free of charge, or you can change your frequency altogether.
To create a highly customizable subscription, we make it easy to update the frequency for each individual product. So, for example, you can receive tampons every 4 weeks, and liners every 8 weeks!
- What do I do if I need products earlier?
If you need any (or all!) of your products before your next renewal date, log in to your account here and click "My Subscriptions" on the left-hand side. Next to every product in your subscription, you'll see a "Process now" button.
When you click the "Process now" button, your subscription to that product will process at our warehouse on the next calendar day, and will be on its way to you within 1–2 business days! Moving forward, your subscription will continue to renew on its regular delivery cadence off of this date. You're all set!
- Can I skip an order?
You can skip (or un-skip!) any product in your subscription up until 12 AM EST on the day your subscription is set to renew. If you skip after midnight on your renewal date, there is no guarantee your order has not already processed.
We'll also send you a reminder email 2 days before your order is set to renew, so if you need to skip or make any changes, you'll be reminded!
- Can I make a one-time purchase of tampons, pads, or liners?
- We do not have a one-time purchase option for these products at this time.
- What happens if I move?
- No problem! Wherever you go, LOLA is here for you. To change your address, log in to your account here and click "My Subscriptions" on the left-hand side. From there, you can edit the shipping information for each subscription by clicking “Edit” next to your address. Be sure to click “Save,” so that your changes are locked in!
- How do I cancel my subscription?
While we hate to see you go, you can cancel your subscription by signing into your account here and going to the "My Subscriptions" page on the left-hand side. Next to each product you want to cancel, click “Edit.” Then, on the individual product's page, click "Cancel" under the product's name.
Make sure you click "Cancel" next to each product that you would no longer like to receive by 11:59PM EST the day before your renewal date to ensure the order does not process.
If you have any trouble cancelling, you can always email email@example.com and we'll get things sorted for you.