Subscription FAQs

How does my LOLA subscription work?

Easy! First, pick which product(s) you want. Then, choose the product assortment and how many boxes of each product you want delivered at once. Finally, decide how frequently you'd like to receive your order — either every 4 or 8 weeks. Enter your shipping and billing information, and voila! A better month awaits you.

Can I change the products I subscribe to?

Absolutely! You can add and remove products as needed, as well as change your assortment and quantity of boxes in your subscription. Remember to make any changes before 12 AM EST on the day your subscription is set to renew.

We'll also send you a reminder email 2 days before your order is set to renew, so if you need to make any changes, you'll be reminded! If your order processes with any incorrect information, just email help@mylola.com and we'll get things sorted for you.

How do I make changes to my subscription?

To make any changes to your subscription, sign into your account here​​ and go to the "My Subscriptions" page (on the left hand side). From there, you can change your assortment and quantity of boxes, as well as add and remove products as needed.

If you're having any trouble making changes to your subscription, just email help@mylola.com and we'll get things sorted for you.

Will my subscription automatically renew?

Yes, when you order LOLA's subscription products, you'll automatically be signed up to receive recurring orders. Visit the "My subscriptions" page on your account page where you can adjust, skip, or cancel your subscription anytime.

We'll also send you a reminder email 2 days before your order is set to renew, so if you need to make any changes, you'll be reminded!

What is the frequency of a LOLA subscription? Can I change it?

With LOLA, your subscription can renew every 4 or 8 weeks. You can skip a shipment at any time free of charge, or you can change your frequency altogether.

To create a highly customizable subscription, we make it easy to update the frequency for each individual product. So, for example, you can receive tampons every 4 weeks, and liners every 8 weeks!

What do I do if I need products earlier?

If you ever need your LOLA products sooner than your next renewal date, just email us at help@mylola.com and we can manually renew your subscription for you. This will get your LOLA products to you as quickly as possible!

Can I skip an order?

You can skip (or un-skip!) any product in your subscription up until 12 AM EST on the day your subscription is set to renew. If you skip after midnight on your renewal date, there is no guarantee your order has not already processed.

We'll also send you a reminder email 2 days before your order is set to renew, so if you need to skip or make any changes, you'll be reminded!

Can I make a one-time purchase of tampons, pads, or liners?

We do not have a one-time purchase option for these products at this time.

What happens if I move?

No problem! Wherever you go, LOLA is here for you. To change your address, sign into MY ACCOUNT here​​ and go to the My Subscriptions page (on the left hand side). From there, you can edit the shipping information for each subscription by clicking “Edit” next to your address. Be sure to click “Save,” so that your changes are locked in!

How do I cancel my subscription?

While we hate to see you go, you can cancel your subscription by signing into your account here​​ and clicking "My Subscriptions" on the left-hand side. Next to each product you want to cancel, click “Cancel.” Make sure you cancel each product that you would no longer like to receive.

If you have any trouble cancelling, you can always email help@mylola.com and we'll get things sorted for you.