Join the team at LOLA

Part-time Customer Experience Associate (Remote)

Location: Must be located in New York City metro area
Commitment: 15 - 20 hours per week

ROLE SUMMARY:

LOLA is looking for a Customer Experience Associate to help us provide the best possible experience for our customers. As a member of our CX team, you’ll work remotely from your home, visiting the LOLA office in Manhattan once per week. This role is a great opportunity to learn more about our brand while assisting our customers via email and live chat. We’re looking for someone who has a passion for customer service and is excited to support LOLA’s continued growth!

WHAT YOU’LL DO:
Provide exemplary customer service:
  • Act as the voice of LOLA to customers and other external stakeholders
  • Deliver exceptional customer service in a timely manner via email and live chat
  • Master our internal order systems to efficiently and effectively manage customers’ subscriptions and grow customer relationships
  • Identify and execute opportunities to go above and beyond to delight our customers
  • Become an expert in LOLA’s customers and flag relevant technical, operational, or product issues as they arise
WHO YOU ARE:
Skills
  • An all-star who takes ownership of (and pride in) their work
  • Autonomous, self-managed and resourceful
  • A highly empathetic and effective communicator who understands the customer’s perspective and can adapt communication accordingly
  • Solution oriented and can think creatively to achieve win-win outcomes
  • Full of energy, grit, and sincerity
  • A supporter of our mission and excited to represent LOLA to our customers
  • Prior customer service experience is a plus
  • A passion for delivering an exceptional customer experience is a must
Logistics
  • Must have an up-to-date, working computer with screen-sharing capability
  • Able to work no fewer than 15 hours per week in 2 to 6 hour shifts
  • Bonus points if you’re available evenings or early mornings
  • Located in New York and able to come to LOLA HQ for training and on a weekly basis

Interested? Email jobs@mylola.com

Senior Marketing Manager

Location: New York, NY

ROLE SUMMARY:

LOLA is a venture-backed startup that is transforming the feminine care market. We strive to give customers convenient access to natural products via our 100% organic cotton menstrual product subscription offering. Since launch, LOLA has been featured in Vogue, TechCrunch, and FastCompany, to name just a few. We are growing fast and we need your help!

LOLA is looking for a data-driven Senior Marketing Manager to oversee and grow our customer acquisition efforts. You’d be an early hire at a growing startup — so you should thrive in a fast-paced environment, have a can-do attitude, and be willing to pitch in where needed!

What you’ll do
  • Scale new and existing direct-response marketing channels with strict adherence to KPIs: you’ve worked with Facebook and Adwords before and live and breathe CPAs, CPCs, and CVRs
  • Lead exploration and testing of experimental channels: our product is innovative, and our marketing mix should be too!
  • Help to build and execute creative, brand-driven campaigns to introduce LOLA to prospective consumers both online and offline
  • Measure performance, create optimization plans, and build forecasting frameworks to fuel the growth of our business
  • Ideate and help to build out A/B testing initiatives both on- and off-site (creative, copy, landing pages, etc)
  • Build go-to-market media strategies to support new product launches and create awareness within new consumers sets
  • Manage and own relationships with external vendors and agency partners
  • Collaborate with internal teams including product development, tech, operations, and customer service to optimize and build amazing customer experiences
Who you are
  • You have 3 - 6 years working in a marketing role for a brand or agency. Start-up or ecommerce experience is a major plus.
  • You’ve previously worked to plan and execute multi-million dollar ad budgets
  • You’re equal parts analytical and creative: you have lots of ideas, but also know how to make them happen, and measure their impact
  • You’re a Google Analytics and Microsoft Excel power user
  • You’re extremely organized, have excellent communication skills, and are a natural self-starter
  • You have a phenomenal sense of humor and must love talking tampons

Interested? Email jobs@mylola.com

Acquisition Marketing Associate

Location: New York, NY

ROLE SUMMARY:

LOLA is a venture-backed startup that is transforming the feminine care market. We strive to give customers convenient access to natural products via our 100% organic cotton menstrual product subscription offering. Since launch, LOLA has been featured in Vogue, TechCrunch, and FastCompany, to name just a few. We are growing fast and we need your help!

LOLA is looking for a scrappy, data-driven Marketing Associate to oversee and operate LOLA’s customer acquisition program. You’d be an early hire at a growing startup — so you should thrive in a fast-paced environment, have a can-do attitude, and be willing to pitch in where needed!

What you’ll do
  • Manage day-to-day operation and optimization of LOLA’s direct-response marketing program across paid social, search, retargeting, affiliate, and influencer marketing
  • Partner closely with Facebook agency to drive success with an eye towards both scale and efficiency
  • Facilitate the creation of creative assets including static creative, videos, copy, and landing pages to power our advertising efforts
  • Drive testing efforts including new creative concepts, new ad formats, and channel expansion into new channels or tactics
  • Own all reporting processes relating to acquisition channels
  • Collaborate with internal teams including product development, tech, operations, and customer service to optimize and build amazing advertising experiences
Who you are
  • You have 2 - 4 years working in a marketing role for a brand or agency. Start-up or ecommerce experience is a major plus.
  • You are a nerd for CTRs, CPAs, CPCs, and CVRs; you are very comfortable diving deep into data
  • You’re a Google Analytics and Microsoft Excel power user
  • You’re extremely organized, have excellent communication skills, and are a natural self-starter
  • You have a phenomenal sense of humor and must love talking tampons

Interested? Email jobs@mylola.com

Operational Excellence and Production Manager

Location: New York, NY

About LOLA:

LOLA is the first lifelong brand for your body. Created for women, by women, LOLA is rooted in the values of ingredients transparency, high quality, simple design, and modern convenience for reproductive health and wellness. We aim to address every reproductive phase with a commitment to product transparency and a community built on candid dialogue about all of the things we don’t openly talk about. Since launch, LOLA has been featured in Vogue, TechCrunch, and FastCompany, to name just a few. We are a fast growing startup and we need your help!

ROLE SUMMARY:

LOLA is looking for an experienced supply chain professional to manage the relationships and performance of our component suppliers and contract manufacturers. You will report to the Director of Operations and will work cross-functionally with the Product and Finance teams (among others) to ensure the timely production of purchase orders and adherence to quality and legal standards. You will also be responsible for driving improvements to our supply chain and operational strategies by developing plans to mitigate risk, supporting product launch timelines, enforcing contracts and driving continuous cost, quality, and service improvements as we scale.

Vendor onboarding & management:

Establish and implement a framework to successfully onboard and manage future and existing vendors after new vendor selection process is completed by the Product team, ensuring all vendors who work with LOLA:

  • adhere to regulatory policies, and LOLA’s SOPs for product quality, ingredients transparency, materials sourcing, testing infrastructure, and environmental standards;
  • meet LOLA’s forecasted demand for all of LOLA’s product categories, delivering products and quantities on time and at the optimal cost;
  • perform well against LOLA’s vendor standards as established in LOLA’s vendor compliance manual (VCOM); and
  • can implement strategies to scale, in order to meet LOLA’s rapid growth
Production management:

Manage and track production across a diverse suite of products to support new product launches and forecasted demand. Responsibilities include:

  • ensure vendors adhere to production requirements outlined in the established contract agreement, VCOM, PO, and/or SOW
  • serve as LOLA’s POC during all production runs
  • manage risk so that, should production issues arise, there are appropriate time buffers or contingency plans in place
  • manage all internal communication regarding production to cross-functional teams and senior management
Analytics and process improvement:

Bring an analytical focus to our supply chain, including:

  • identifying, measuring, synthesizing, and reporting out metrics for vendor scorecards, consistently coming to the table with solutions on how to optimize further;
  • driving best-in-class standards and consistently developing homegrown or implementing third party business intelligence tools to more accurately measure optimization
  • actively remain current with industry standards, trends, and competitive intelligence on vendor management best practices
Qualifications:
  • Minimum three years of experience in vendor management (preferred two years working with international partners) or leading supply chain programs
  • Two to five years in an analytical, data-driven supply chain, physical product production management, and/or operations role
  • Experience managing multiple work streams in a fast-paced, challenging and rigorous environment with the ability to shift priorities to meet rapidly evolving business needs
  • Strong written and verbal communication/presentation skills, comfort presenting to senior leadership in a concise and effective manner
  • Demonstrated analytical skills and critical thinking to resolve issues
  • Comfortable with and able to thrive in ambiguity
  • Strong contract management skills
  • Ability to travel internationally, if needed
  • Ability to collaborate and drive cross-functional consensus
  • Ability to build lasting relationships with external partners and grow with them
  • An eagerness to learn and tackle any issue that may arise
  • High eQ, “get-it” factor

Must be based full-time in NYC or willing to relocate.

Interested? Email jobs@mylola.com

Internships

LOLA is not currently hiring for internship roles. Please check back here for updates!