Join the team at LOLA

Part-time Customer Experience Associate (Remote)

Location: New York, NY
Commitment: 16 hours per week (Saturday — Monday)

ROLE SUMMARY:

LOLA is looking for a Customer Experience Associate to help us provide the best possible experience for our customers. This remote, part-time role is a great opportunity to learn more about our brand while assisting our customers via email and chat. We’re looking for someone who has a passion for customer service and is excited to support LOLA’s continued growth!

WHAT YOU’LL DO:
Provide exemplary customer service:
  • Act as the voice of LOLA to customers and other external stakeholders
  • Deliver exceptional customer service in a timely manner via email and chat
  • Master our internal order systems to efficiently and effectively manage customers’ subscriptions and grow customer relationships
  • Identify and execute opportunities to go above and beyond to delight our customers
  • Become an expert in LOLA’s customers and flag relevant technical, operational, or product issues as they arise
WHO YOU ARE:
Skills
  • An all-star who takes ownership of (and pride in) their work
  • A highly empathetic and effective communicator who understands the customer’s perspective and can adapt communication accordingly
  • Solution oriented and can think creatively to achieve win-win outcomes
  • Top-notch work ethic, full of energy, grit, and sincerity
  • A supporter of our mission and excited to represent LOLA to our customers
  • A genuine love of customers and passion for delivering exceptional customer service
Logistics
  • Able to work no fewer than 15 hours per week, and available to come into our New York City office for training and as needed on a weekly basis
  • Based in the New York City metro area

Interested? Email jobs@mylola.com

PART-TIME BOOKKEEPER

Location: New York, NY

ROLE SUMMARY:

LOLA is looking for an experienced bookkeeper to assist us on a part-time basis. You will be responsible for managing all day-to- day accounting functions, including month-end close, overall bookkeeping, managing accounts payable and receivable, and overseeing general accounting processes and procedures. We are looking for someone who is hands-on, intuitive, and excited to support LOLA’s continued growth!

What you’ll do
  • Own the end-to- end accounting function including bank reconciliations, accounts payable and receivable, expense categorization and payroll reporting
  • Manage and own the day-to- day accounting operation infrastructure including:
    • Categorize, process, and track A/P and A/R invoices in accordance with vendor terms on Bill.com. Serve as the main point of contact both internally and externally regarding any outstanding payments
    • Review and process expense reports via Tallie in accordance with company policy
    • Prepare wires, checks, or other payments in accordance with company policy
  • Lead the month-end close processes through Quickbooks, ensuring timely and accurate completion of financial results in accordance with GAAP
  • Prepare detailed reconciliations for balance sheet accounts and analyze variances from period to period
  • Manage inventory-related accounting functions including reconciliation of pre-paid and on-hand inventory accounts and calculation of cost of goods sold
  • Calculate and prepare monthly sales tax reports as well as serve as point of contact for all annual tax return filings and audits as appropriate
  • Advise on evolution of processes and systems for rapid growth
  • Design and implement internal controls
Who you are
  • Bachelor’s degree in Accounting, and/or CPA certification, with 4+ years of accrual bookkeeping experience
  • Extensive experience working with Quickbooks Desktop and Microsoft Excel
  • Experience working with A/P and expense software is a plus, Bill.com and Tallie preferred
  • Highly organized and detail-oriented
  • Excited to work in a fast paced and dynamic environment
Senior Marketing Manager

Location: New York, NY

ROLE SUMMARY:

LOLA is a venture-backed startup that is transforming the feminine care market. We strive to give customers convenient access to natural products via our 100% organic cotton menstrual product subscription offering. Since launch, LOLA has been featured in Vogue, TechCrunch, and FastCompany, to name just a few. We are growing fast and we need your help!

LOLA is looking for a data-driven Senior Marketing Manager to oversee and grow our customer acquisition efforts. You’d be an early hire at a growing startup — so you should thrive in a fast-paced environment, have a can-do attitude, and be willing to pitch in where needed!

What you’ll do
  • Scale new and existing direct-response marketing channels with strict adherence to KPIs: you’ve worked with Facebook and Adwords before and live and breathe CPAs, CPCs, and CVRs
  • Lead exploration and testing of experimental channels: our product is innovative, and our marketing mix should be too!
  • Help to build and execute creative, brand-driven campaigns to introduce LOLA to prospective consumers both online and offline
  • Measure performance, create optimization plans, and build forecasting frameworks to fuel the growth of our business
  • Ideate and help to build out A/B testing initiatives both on- and off-site (creative, copy, landing pages, etc)
  • Build go-to-market media strategies to support new product launches and create awareness within new consumers sets
  • Manage and own relationships with external vendors and agency partners
  • Collaborate with internal teams including product development, tech, operations, and customer service to optimize and build amazing customer experiences
Who you are
  • You have 3 - 6 years working in a marketing role for a brand or agency. Start-up or ecommerce experience is a major plus.
  • You’ve previously worked to plan and execute multi-million dollar ad budgets
  • You’re equal parts analytical and creative: you have lots of ideas, but also know how to make them happen, and measure their impact
  • You’re a Google Analytics and Microsoft Excel power user
  • You’re extremely organized, have excellent communication skills, and are a natural self-starter
  • You have a phenomenal sense of humor and must love talking tampons
Acquisition Marketing Associate

Location: New York, NY

ROLE SUMMARY:

LOLA is a venture-backed startup that is transforming the feminine care market. We strive to give customers convenient access to natural products via our 100% organic cotton menstrual product subscription offering. Since launch, LOLA has been featured in Vogue, TechCrunch, and FastCompany, to name just a few. We are growing fast and we need your help!

LOLA is looking for a scrappy, data-driven Marketing Associate to oversee and operate LOLA’s customer acquisition program. You’d be an early hire at a growing startup — so you should thrive in a fast-paced environment, have a can-do attitude, and be willing to pitch in where needed!

What you’ll do
  • Manage day-to-day operation and optimization of LOLA’s direct-response marketing program across paid social, search, retargeting, affiliate, and influencer marketing
  • Partner closely with Facebook agency to drive success with an eye towards both scale and efficiency
  • Facilitate the creation of creative assets including static creative, videos, copy, and landing pages to power our advertising efforts
  • Drive testing efforts including new creative concepts, new ad formats, and channel expansion into new channels or tactics
  • Own all reporting processes relating to acquisition channels
  • Collaborate with internal teams including product development, tech, operations, and customer service to optimize and build amazing advertising experiences
Who you are
  • You have 2 - 4 years working in a marketing role for a brand or agency. Start-up or ecommerce experience is a major plus.
  • You are a nerd for CTRs, CPAs, CPCs, and CVRs; you are very comfortable diving deep into data
  • You’re a Google Analytics and Microsoft Excel power user
  • You’re extremely organized, have excellent communication skills, and are a natural self-starter
  • You have a phenomenal sense of humor and must love talking tampons