Join the team at LOLA

Customer Experience Associate

Location: New York, NY

ABOUT LOLA:

LOLA is a venture-backed startup transforming the feminine care industry. We strive to give customers convenient access to natural products via our subscription offering. Since launch, LOLA has been featured in Vogue, TechCrunch, and FastCompany, to name just a few. We are growing fast and we need your help!

ROLE SUMMARY:

LOLA is looking for a Customer Experience Associate to join our growing team and help us provide the best possible experience for our customers. You will be responsible for daily customer inquiries via email, phone, and chat. You’d be an early hire at a growing startup, so you should be able to thrive in a fast-paced environment, have a can-do attitude, and be willing to pitch in where needed!

WHAT YOU’LL DO:
Provide exemplary customer service:
  • Act as the voice of LOLA to customers and other external stakeholders
  • Deliver exceptional customer service in a timely manner via phone, email, and chat
  • Creatively plan and execute ‘surprise and delight’ initiatives to delight our customers
  • Work cross-functionally with our Operations team to help resolve customer operational issues and ensure all boxes are delivered successfully
Deliver customer insights:
  • Become an expert in LOLA’s customers and assist the Customer Team Lead in delivering insights to the broader LOLA team, including marketing, product, and tech
  • Execute on high-impact opportunities to improve our service, including optimizing service via current channels, expanding into new channels, and providing service at high-volume days/times
WHO YOU ARE:
Experience
  • You have a Bachelor’s degree from a top-tier university
  • You have at least 1 year of work experience
  • Experience in the customer service industry a plus
Skills
  • You have excellent interpersonal and communication skills
  • You are highly empathetic and you can put yourself in the customers’ shoes
  • You are solution oriented, know how to read people, and can think creatively to achieve win-win outcomes
  • You have a ‘no task is too small’ attitude, a top-notch work ethic, and are full of energy, grit, and sincerity
  • You have a strong interest in ecommerce and support LOLA’s mission to provide natural and convenient feminine care
  • You love customers and are passionate about delivering exceptional customer service

Must be based full-time in NYC or willing to relocate.

Interested? Email jobs@mylola.com

Inventory and Logistics Planner

Location: New York, NY

ABOUT LOLA:

LOLA is a venture-backed startup that is transforming the feminine care market. We strive to give customers convenient access to natural products via our 100% organic cotton menstrual product subscription offering. Since launch, LOLA has been featured in Vogue, TechCrunch, and FastCompany, to name just a few. We are growing fast and we need your help!

ROLE SUMMARY:

LOLA is looking for an experienced Operations Associate to help manage the inventory planning, production cycles, and logistics of our physical product fulfillment, from manufacturing to warehouse and beyond. You will drive improvements to our supply chain and operations strategies by managing relationships with suppliers, contract manufacturers, and other vendors to ensure the timely production and delivery of our products. You’d be an early hire at a growing startup as the second member of our Operations team — so you should be able to thrive in a fast-paced environment, have a can-do attitude, and be willing to pitch in where needed!

Responsibilities:
Inventory management: create and manage demand and inventory plan across LOLA’s diverse suite of products:
  1. develop inventory plans based on 12 month forecasting as set by growth projections, lead times, appropriate buffers, marketing and product schedules, and goals surrounding inventory turns and days on hand;
  2. partner with Product Development and Marketing teams to align on purchase quantities, finalize order details;
  3. track inventory sell thru and growth targets, reconciling fluctuations and making adjustments to the inventory plans;
Production management: manage production and replenishment cycles for our inventory:
  1. submit purchase orders for all product and packaging needs based on inventory plans and follow through on all applicable execution of documents needed to stick to the dispatch timelines;
  2. manage the production schedule to ensure on-time delivery of finished goods for dispatch;
  3. communicate any applicable updates on production and delivery times to cross-functional teams and senior management
Logistics management: serve as the day-to-day POC with LOLA’s partners on production, shipping, and fulfillment:
  1. schedule dispatch dates, managing freight forwarders to ensure timely pick up of product;
  2. manage daily communication and preparation with the warehouse regarding both inbound and outbound shipments;
  3. manage and track receipt of inbound inventory as well as ongoing outbound shipments to customers, ensuring LOLA continues to stay within the SLA we’ve set for ourselves and for our customers
  4. measure and share KPIs with the warehouse, addressing all opportunities while reinforcing the strengths
Analytics and process: Bring an analytical focus to the production and logistics process, including:
  1. continuing to refine LOLA’s internal inventory planning tools to ensure highly accurate forecasting
  2. identifying, measuring, synthesizing, and reporting out metrics for vendor scorecards, coming to the table with solutions on how to optimize further;
  3. networking with best-in-class companies to understand how we can improve; and
  4. consistently developing tools to more accurately measure effectiveness
Qualifications:
  • 2-5 years in an analytical, data-driven supply chain, product management, and/or operations role, specifically with experience in inventory or merchandise planning
  • Experience managing multiple work streams in a fast-paced, challenging and rigorous environment with the ability to shift priorities to meet rapidly evolving business needs
  • Strong written and verbal communication/presentation skills, comfort presenting to senior leadership in a concise and effective manner
  • Experience driving vendor negotiations by understanding the tradeoff between long-term wins and short-term goals
  • Ability to collaborate and drive cross-functional consensus
  • Ability to identify data needs, structure analyses, perform the analyses, synthesize, and arrive at solutions and takeaways for senior management
  • Comfortable with and able to thrive in ambiguity
  • Ability to build lasting relationships with external partners and grow with them
  • Ability to exercise independent judgment and discretion consistent with the company's strategic pillars and values
  • An eagerness to learn and tackle any issue that may arise
  • High eQ, “get-it” factor

Must be based full-time in NYC or willing to relocate.

Interested? Email jobs@mylola.com

PART-TIME BOOKKEEPER

Location: New York, NY

LOLA is looking for an experienced bookkeeper to assist us on a part-time basis. You will be responsible for managing all day-to- day accounting functions, including month-end close, overall bookkeeping, managing accounts payable and receivable, and overseeing general accounting processes and procedures. We are looking for someone who is hands-on, intuitive, and excited to support LOLA’s continued growth!

What you’ll do
  • Own the end-to- end accounting function including bank reconciliations, accounts payable and receivable, expense categorization and payroll reporting
  • Manage and own the day-to- day accounting operation infrastructure including:
    • Categorize, process, and track A/P and A/R invoices in accordance with vendor terms on Bill.com. Serve as the main point of contact both internally and externally regarding any outstanding payments
    • Review and process expense reports via Tallie in accordance with company policy
    • Prepare wires, checks, or other payments in accordance with company policy
  • Lead the month-end close processes through Quickbooks, ensuring timely and accurate completion of financial results in accordance with GAAP
  • Prepare detailed reconciliations for balance sheet accounts and analyze variances from period to period
  • Manage inventory-related accounting functions including reconciliation of pre-paid and on-hand inventory accounts and calculation of cost of goods sold
  • Calculate and prepare monthly sales tax reports as well as serve as point of contact for all annual tax return filings and audits as appropriate
  • Advise on evolution of processes and systems for rapid growth
  • Design and implement internal controls
Who you are
  • Bachelor’s degree in Accounting, and/or CPA certification, with 4+ years of accrual bookkeeping experience
  • Extensive experience working with Quickbooks Desktop and Microsoft Excel
  • Experience working with A/P and expense software is a plus, Bill.com and Tallie preferred
  • Highly organized and detail-oriented
  • Excited to work in a fast paced and dynamic environment