How we’re supporting you
through COVID-19

As we navigate this global crisis and the uncertainty ahead, we
want you to know what LOLA is doing to prioritize the health
and well-being of our community.

We’ll be posting updates here as our efforts evolve, but please
reach out if you have questions along the way.

Getting products to you safely

We’re currently still up and running, without interruption, taking care of each other virtually while working from home. We'll do everything we can to continue getting you the products you need, when you need them. Now, you can also find LOLA tampons, pads, and liners in Walmart stores across the country, available for grocery pickup at most locations and on Walmart.com. Find the closest store to you, here. 

Investing in virtual community

In collaboration with experts, partners, and members of our community, we created a digital destination devoted to your reproductive health in this moment, and all moments. The Spot by LOLA is positive, informative, and fueled by the questions we hear from you, and filled with helpful resources like our LOLA guides and Ask an Expert feature. With the world as it is, finding answers and support feels more important than ever.

Every week, we are hosting a virtual Period Support Group on Instagram live, featuring LOLA experts. Tune in on Fridays at 12PM ET to learn about your reproductive health, or share anything that’s on your mind.

Giving to those in need

We are working with our incredible charitable partner, I Support The Girls, to distribute an additional 
1 million period products to people in need throughout the country during this time, bringing our total product donations to date to over 6 million.

Financial donations are also needed by I Support the Girls, now more than ever, to cover the cost of shipping donated products throughout the United States. If you would like to personally donate to their cause, here’s how you can.

Accepting HSA and FSA

Recent federal legislation reclassifies period products as "medical expenses.” Not only is this a victory for menstrual equity, but it’s also a win for you as a LOLA customer. Now, you can use your flexible spending account card to purchase period products on mylola.com.

At this time, only period products (tampons, pads, and liners) are eligible for FSA or HSA spending.

Find instructions on the two ways to use pre-tax dollars on your LOLA period products:

Check out with your HSA/FSA credit card
When using your flexible spending card at checkout, please ensure that your cart contains only eligible items (tampons, pads, liners). Ineligible products must be purchased separately with a different payment method. Otherwise, your spending account provider may decline the transaction!

Submit your receipt for reimbursement 
To obtain your receipt(s), follow the steps below:

1. Sign into your account here.
2. Navigate to your Order History on the left side of the page. 
3. Click on the order you’d like to submit. 
4. Click "Download invoice." 
5. You’re all set! You can submit your itemized PDF receipt(s) to your provider.

     

    Please note that only period products are eligible for FSA/HSA reimbursement at this time. This means that if you have products besides tampons, pads, and/or liners in your orders, only those three items will be reimbursed.